Privacy Policy

1. Introduction

Welcome to Giwa Commerce ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we collect:

• Full name (first and last name)
• Email address
• Phone number
• Password (encrypted)
• Delivery addresses including street, area, local government area (LGA), and state

2.2 Order and Transaction Data

• Shopping cart contents
• Order history and details
• Payment information (processed securely through third-party payment providers)
• Delivery preferences and tracking information

2.3 Technical Information

• Device information and identifiers
• Browser type and version
• IP address and location data
• Cookies and local storage data (authentication tokens, shopping cart)

3. How We Use Your Information

We use the collected information for:

• Creating and managing your account
• Processing and fulfilling your orders
• Communicating with you about orders, deliveries, and account updates
• Providing customer support
• Improving our services and user experience
• Sending promotional offers (with your consent)
• Preventing fraud and ensuring platform security
• Complying with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Passwords are encrypted using industry-standard algorithms
• Authentication tokens are stored securely using HTTP-only cookies
• Data transmission is protected using SSL/TLS encryption
• Guest shopping cart data is stored locally on your device until you create an account
• Server-side data is stored on secure servers with access controls

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing, delivery, and platform operations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share information

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and improve functionality. You can control cookies through your browser settings, but disabling them may affect the functionality of our application.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required for legal or business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Third-Party Services

Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR), General Data Protection Regulation (GDPR), and other relevant privacy regulations.